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= MTR =
== MTR ==


MTR shows the trace from VoIPmonitor WEB server to a selected IP address. The output is from the linux mtr tool which runs for 10 seconds and sends 10 packets.  
MTR traces from VoIPmonitor WEB server to selected IP using Linux mtr tool (10 seconds, 10 packets).


[[File:tools-mtr.png]]
[[File:tools-mtr.png]]


= IP lookup =
== IP Lookup ==


An IP lookup table is used to substitute IP addresses in various places, such as CDR view. IP lookup table takes precedence over the DNS. To enable the IP lookup enable database IP reverse lookup is [[Settings]] -> system configuration.  
IP lookup table substitutes IPs in places like CDR view, taking precedence over DNS. Enable via "database IP reverse lookup" in [[Settings]] > System Configuration.


[[File:tools-iplookup.png]]
[[File:tools-iplookup.png]]


= Prefix lookup =
== Prefix Lookup ==


The prefix lookup table is used to substitute numbers in various places like CDR view. The prefix lookup table takes precedence over the IP lookup and DNS. To enable IP lookup set ENABLE_SQL_CUSTOMER_PREFIX_LOOKUP to true in config/configuration.php
Prefix lookup table substitutes numbers in places like CDR view, taking precedence over IP lookup/DNS. Enable by setting ENABLE_SQL_CUSTOMER_PREFIX_LOOKUP to true in config/configuration.php.


[[File:tools-prefixlookup.png]]
[[File:tools-prefixlookup.png]]


= Load pcap =
== Load PCAP ==
 
Upload PCAP files (libpcap format: tcpdump, tshark, Wireshark, voipmonitor). Processed by:


Here you can upload a pcap file captured by any tool using the libpcap format which includes tcpdump, tshark, wireshark, voipmonitor and others. An uploaded pcap file is read by voipmonitor:
  voipmonitor --config-file /etc/voipmonitor.conf -r upload.pcap
  voipmonitor --config-file /etc/voipmonitor.conf -r upload.pcap
where /etc/voipmonitor.conf can be changed in Settings -> system configuration -> upload sniffer conf path.


= Batch download CDR Wav =
Change conf path in Settings > System Configuration > Upload sniffer conf path.
 
== Batch Download CDR WAV ==


This feature allows download WAV files in batch uploading list of calls in CSV file.  
Download WAVs in batch via CSV upload.


[[File:tools-batchwav.png]]
[[File:tools-batchwav.png]]


example CSV file
Example CSV:


[[File:tools-batchwav-examplecsv.png]]
[[File:tools-batchwav-examplecsv.png]]


'''Details:'''
* Telephone: Caller or Called number.
* Lead Number: Identifies record in CSV log (exported with audio/PCAP).
* Start Time: Locates CDR; second pass uses +-5 minutes if not exact.


'''Detail:'''
== Concurrent Calls Stats ==
*Telephone - Caller or Called number
*Lead Number - Can be used to identify record in csv log. Log is exported along with audio/pcap files in a batch.
*Start Time - CDR is located in db with two passes in case that cdr was not found in first pass with exact Start Time. In second pass is used +-5 minutes interval.


= Concurrent calls stats =
Shows max concurrent calls (connected) stats for last 14 days, averaged over 60-minute windows: Max average from minute-by-minute counts.


this shows maximum (during the whole day) concurrent calls statistics for last 14 days which are averaged by 60 minute window - the algorithm counts the maximum number of concurrent calls (connected) on each minute throughout the whole day and calculates average number of concurrent calls from the last 60 minutes at any given minute. The final number of calls for day is maximum average number of concurrent calls.
Applies to GUI licensing. Counts all CDR legs (e.g., 100 calls with 2 legs = 200). License needed for actual calls (e.g., 100).
This is how the license for GUI is applied. If VoIPmonitor creates CDR for each of CDR leg this graph shows it both. For example if you have 100 calls and each call is seen as carrier -> PBX and PBX -> local phone, here you will see 200 calls. In this case you do not need license for 200 calls but for 100.  


If the voipmonitor detects more channels than your current license the sniffer will still write CDR and pcaps but the GUI will inform users that the license is over quota and will block within 14 days which is the time to contact us and either upgrade or resolve the license (reset in case of accident / attack etc.)
If over license, sniffer continues but GUI warns/blocks in 14 days; contact support.


[[File:tools-concurrentcallsstat.png]]
[[File:tools-concurrentcallsstat.png]]


=== AI Summary for RAG ===


'''Summary:''' This article describes VoIPmonitor tools: MTR tracing, IP/prefix lookups (with enabling), PCAP upload/processing, batch WAV downloads via CSV, and concurrent calls stats for licensing.


 
'''Keywords:''' MTR, IP lookup, prefix lookup, PCAP upload, batch WAV, concurrent calls
 
'''Key Questions:'''
 
* What is MTR in VoIPmonitor?
 
* How to enable IP lookup?
 
* How to enable prefix lookup?
 
* How to upload and process PCAP files?
 
* How does batch CDR WAV download work?
 
* What are concurrent calls stats and their licensing impact?
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
.

Latest revision as of 14:40, 10 November 2025

MTR

MTR traces from VoIPmonitor WEB server to selected IP using Linux mtr tool (10 seconds, 10 packets).

IP Lookup

IP lookup table substitutes IPs in places like CDR view, taking precedence over DNS. Enable via "database IP reverse lookup" in Settings > System Configuration.

Prefix Lookup

Prefix lookup table substitutes numbers in places like CDR view, taking precedence over IP lookup/DNS. Enable by setting ENABLE_SQL_CUSTOMER_PREFIX_LOOKUP to true in config/configuration.php.

Load PCAP

Upload PCAP files (libpcap format: tcpdump, tshark, Wireshark, voipmonitor). Processed by: 

voipmonitor --config-file /etc/voipmonitor.conf -r upload.pcap

Change conf path in Settings > System Configuration > Upload sniffer conf path.

Batch Download CDR WAV

Download WAVs in batch via CSV upload.

Example CSV:

Details:

  • Telephone: Caller or Called number.
  • Lead Number: Identifies record in CSV log (exported with audio/PCAP).
  • Start Time: Locates CDR; second pass uses +-5 minutes if not exact.

Concurrent Calls Stats

Shows max concurrent calls (connected) stats for last 14 days, averaged over 60-minute windows: Max average from minute-by-minute counts.

Applies to GUI licensing. Counts all CDR legs (e.g., 100 calls with 2 legs = 200). License needed for actual calls (e.g., 100).

If over license, sniffer continues but GUI warns/blocks in 14 days; contact support.

AI Summary for RAG

Summary: This article describes VoIPmonitor tools: MTR tracing, IP/prefix lookups (with enabling), PCAP upload/processing, batch WAV downloads via CSV, and concurrent calls stats for licensing.

Keywords: MTR, IP lookup, prefix lookup, PCAP upload, batch WAV, concurrent calls Key Questions:

  • What is MTR in VoIPmonitor?
  • How to enable IP lookup?
  • How to enable prefix lookup?
  • How to upload and process PCAP files?
  • How does batch CDR WAV download work?
  • What are concurrent calls stats and their licensing impact?
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