Privacy Policy

This privacy policy explains how VoIPmonitor uses the personal data we collect from you when you use our services.

What data do we collect?

VoIPmonitor collects the following data:

• Personal identification information (Name, email address, phone number, etc.)
• Information about your type of service plan
• User content you post to VoIPmonitor support including messages you send and/or receive via support@voipmonitor.org and your interactions with our Customer Service team

How do we collect your data?

We collect and process data when you:

• Register online or place an order for any of our products or services
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
• Use or view our solutions via your browser's cookies

How will we use your data?

VoIPmonitor collects your data so that we can:

• Process your order and manage your account
• Email you with special offers on other products and services we think you might like

When VoIPmonitor processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

Keeping your data safe

We are committed to protecting our users' personal data. We implement appropriate technical and organisational measures to help protect the security of your personal data; however, please note that no system is ever completely secure. We have implemented various policies including encryption, access, and retention policies to guard against unauthorised access and unnecessary retention of personal data in our systems.

Your password protects your user account, so we encourage you to use a unique and strong password, limit access to your computer and browser, and log out after having used the VoIPmonitor customer portal.

Marketing

VoIPmonitor would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop VoIPmonitor from contacting you for marketing purposes.

Your data protection rights

VoIPmonitor would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request VoIPmonitor for copies of your personal data. We may charge a small fee for this service.
• The right to rectification – You have the right to request that VoIPmonitor correct any information you believe is inaccurate. You also have the right to request VoIPmonitor to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that VoIPmonitor erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that VoIPmonitor restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to VoIPmonitor's processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that VoIPmonitor transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@voipmonitor.org.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?

VoIPmonitor uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our solutions

What types of cookies do we use?

Our website uses functionality cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer.

How to manage cookies

You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

Changes to our privacy policy

VoIPmonitor keeps its privacy policy under regular review and places any updates on this web page.

How to contact us

If you have any questions about VoIPmonitor's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at info@voipmonitor.org.

Last updated: March 2019