Dashboard & Analytics

Transform your CDR data into actionable insights. Build custom dashboards, analyze trends across millions of records instantly, diagnose call issues, and schedule automated reports - all with a system designed for carrier-scale data volumes.

CDR Drill-Down & Contextual Trends

  • Instant Contextual Trends - From any CDR record, instantly view historical trends for that IP or phone number
  • One-Click Analysis - All graphs and metrics available as context menu options - no navigation required
  • Pattern Recognition - Quickly identify if an issue is isolated or part of a larger trend
CDR Drill-Down with 3D Trends - 7 day history of all key metrics

CDR drill-down: 7-day trends for MOS, packet loss, jitter, concurrent calls, minutes, SIP responses, NER, ASR, CPS, ACD, SEER, billing

Custom Dashboards

  • Fully Customizable Views - Build dashboards tailored to your metrics - RTP quality, signaling stats, or combined views
  • 2D & 3D Visualizations - Charts, graphs, and 3D representations for intuitive data exploration
  • Data Direct from CDR - All visualizations pull live data from your call detail records
Custom Dashboard - Call volume, PDD, MOS, Jitter, Countries, Minutes, Load, 3D Trends

Dashboard panels: total calls, PDD, MOS, jitter, countries, minutes, load, 3D trends

Dashboard with MOS, SIP Responses, Real-time Quality Metrics

Dashboard with MOS distribution, SIP responses, and real-time MOS/jitter/packet loss

Instant Analytics with OLAP

  • Automatic OLAP Generation - Pre-computed aggregations for instant trend visualization regardless of database size
  • Tens/Hundreds of Millions of Records - No waiting - instant results even with massive datasets
  • Per-IP/Number Trend Storage - Separate data stores for instant per-entity trend analysis
2D/3D Trends - Concurrent Calls, CPS, Minutes, ACD, ASR

Trends for CC, CPS, minutes, ACD, ASR with weekly 3D overview

KPI Trends - Minutes, ACD, ASR, NER, SEER with detailed view

KPI trends: minutes, ACD, ASR, NER, SEER with detailed ASR breakdown

Key Metrics

  • RTP Metrics - Jitter, packet loss, MOS, RTCP XR data, silence/clipping audio detection
  • Signaling Metrics - ACD, ASR, NER, SEER, CPS, concurrent calls per IP/number
  • Billing Data - Cost analysis, revenue tracking, margin calculations

Call Diagnostics

Call Diagnostics - Quality trends and issue distribution

Call diagnostics: quality trends (MOS, jitter, loss) and issue distribution (one-way audio, no audio, timeouts)

Quality & Connection Issues:

  • MOS Compare, One-Way Audio, No Audio (Missing RTP), Missing SRTP Key
  • False Answer Supervision (FAS), Invalid RTP Stream, SIP ALG Interference

Call Flow Issues:

  • Improper Hangup (Missing BYE), Missing BYE Acknowledgment, One-Way Signaling
  • Various Timeouts: Absolute Duration, Post-Hangup, RTP Inactivity, No Answer, Stalled Call
  • Early Hangup, Answered Without Audio, SIP Packet Limit, Sniffer Shutdown

Scheduled Reports

  • Any Dashboard as Report - Convert any dashboard view into a daily or weekly scheduled report
  • Historical Archive - Reports automatically saved for easy historical access and comparison
  • Multiple Formats - 2D/3D graphs, trend analysis, summary tables
  • Role-Based Access - Different views for NOC, support, and management teams
Try Demo Documentation ← Back to Homepage